This is the inconsistency worth knowing about. Different pages selling this product describe the 60-day window differently — some as running from the purchase date, others implying delivery.
On a 60-day window, shipping time can consume a week. Read the terms at the checkout you actually use, and diary the deadline the day your order confirmation email arrives rather than the day the box turns up.
This is the detail that separates real guarantees from decorative ones. A guarantee covering only unopened bottles is not a satisfaction guarantee — you cannot become dissatisfied with something you never took.
Look for explicit language covering opened or partially used product. If the terms are silent on the point, ask support before ordering rather than after.
On a six-bottle order this is not trivial. Some guarantees cover it, some require tracked shipping at your expense with proof of delivery. Confirm which applies.
Less common in supplements than in electronics, but worth checking. A “full refund” minus a restocking fee is not a full refund.
If you decide to use the guarantee, a few habits make it straightforward rather than tedious.
Contact support in writing first, even if a phone call is also required, so there is a timestamped record of when you initiated the claim relative to the deadline. Include your order number in the first message — support cannot begin without it and asking for it costs a round trip.
Be plain about the reason. “It did not work for me” is sufficient under a satisfaction guarantee and requires no elaboration. There is no need to build a case.
Ask three specific questions in that first message: whether opened bottles qualify, what address returns go to, and whether a return authorisation number is needed. Getting all three answered at once avoids a week of back-and-forth.
Keep the tracking number if you post anything back, and note the date the refund is promised by. Most claims resolve without difficulty; the ones that do not are usually the ones with no written record of when they started.
See our terms page for the stated position.
Sixty days roughly matches the lower bound of the 8-to-12-week window the adaptogens in this formula are studied over. A brand offering 14 or 30 days on a product with this mechanism would be offering something decorative.
Read guarantee length as a hint about the timeline the brand itself believes in — see our terms page for the specifics as we understand them.
A 60-day window that genuinely matches the product's own mechanism timeline, undermined by inconsistent descriptions of the start date across the pages selling it. Verify at checkout, diary from the confirmation email.
Check the Horsewood discountMen's vitality capsules with zinc, magnesium, ashwagandha and bacopa. The Horsewood discount runs from $49 per bottle with a 60-day money-back guarantee.
See the Horsewood discount
Backed by the 60-day money-back guarantee. Secure checkout on the Horsewood official website.